Refund Policy
At Xaphel Dhrenek, we stand behind our event investment planning services. Our refund policy ensures transparency and fairness while protecting both our clients and our business operations.
Eligibility Requirements
Refund requests must meet specific criteria to qualify for processing. We evaluate each request individually based on the circumstances and timing of your enrollment.
- Request submitted within 14 calendar days of initial payment
- Less than 25% of course materials accessed or downloaded
- No completion certificates issued for any program modules
- Written explanation provided detailing reasons for refund request
- Valid proof of payment and enrollment documentation
Special circumstances such as medical emergencies or job loss may qualify for extended consideration beyond the standard timeframe. Documentation will be required for verification.
Processing Timeline
We understand that financial matters require prompt attention. Here's exactly what happens after you submit your refund request:
Initial Review
Your request is reviewed within 3 business days. We verify eligibility and contact you if additional information is needed.
Decision Notice
You'll receive our decision within 7 business days via email, including detailed explanation and next steps if approved.
Payment Processing
Approved refunds are processed within 10 business days to your original payment method.
Confirmation
Final confirmation sent once refund appears in your account, typically 3-5 additional business days.
Payment Method Considerations
Different payment methods have varying processing times and limitations that affect how quickly you'll receive your refund.
Credit Card Payments: Refunds typically appear within 3-5 business days after processing. Your card issuer may take additional time to post the credit to your statement.
Bank Transfers: Direct refunds to bank accounts can take 5-10 business days depending on your financial institution's processing schedule.
PayPal Transactions: Refunds through PayPal usually process within 24-48 hours, though your PayPal balance or linked account may take longer to reflect the change.
Important Processing Note
International transactions may require additional verification steps and processing time. Currency conversion fees, if applicable, will be handled according to your original payment processor's policies.
Partial Refund Scenarios
Some situations qualify for partial rather than full refunds based on program usage and timing of your request.
- Requests between 15-30 days: 50% refund if less than half of materials accessed
- Completed modules deducted: Full module value subtracted from refund amount
- Consultation sessions used: Pro-rated deduction based on session duration and content
- Resource downloads: Deduction applied for premium materials accessed
Non-Refundable Items
Certain program elements and services cannot be refunded due to their personalized or consumable nature:
One-on-one consultation sessions that have already occurred cannot be refunded, as the time and expertise have been delivered. Custom investment analysis reports prepared specifically for your situation are also non-refundable once completed and delivered.
Third-party software licenses or tools included in your program package follow the refund policies of their respective providers. Physical materials that have been shipped cannot be refunded unless returned in original condition within 30 days.
Questions About Refunds?
Our team is here to help you understand your options and guide you through the process if needed.