Event Investment Planning & Financial Education

Introduction and Scope

Xaphel Dhrenek operates as an event investment planning service provider based in Georgetown, Ontario. This privacy policy explains how we handle personal information when you interact with our website, educational programs, or consulting services.

This policy applies to all personal information we collect through our website at xapheldhrenek.vip, email communications, phone consultations, and in-person meetings. We follow Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and we're committed to handling your information responsibly.

When we say "personal information," we mean any information that can identify you as an individual or that relates to an identifiable person. This includes obvious things like your name and email, but also less obvious information like your IP address or browsing patterns on our site.

Information We Collect

Information You Provide Directly

Contact and Registration Information

Full name, email address, and phone number when you contact us or sign up for programs
Mailing address for program materials or consultation scheduling
Professional background information you share during consultations
Financial planning goals and current investment experience levels

Communication Records

Email correspondence and phone call summaries
Questions you submit through our contact forms
Feedback and testimonials you choose to provide
Meeting notes from consultation sessions (with your consent)

Information Collected Automatically

When you visit our website, we automatically collect certain technical information to improve your experience and understand how our site is used. This includes your IP address, browser type, device information, and pages you visit. We also use cookies to remember your preferences and provide a smoother browsing experience.

We track which pages are most popular, how long visitors stay on different sections, and where traffic comes from. This helps us understand what content is most valuable and where we should focus our educational efforts.

How We Use Your Information

We use your personal information primarily to provide event investment planning education and consulting services. Here's specifically how we put your information to work:

1

Service Delivery

We use your contact information to deliver educational materials, schedule consultations, and provide personalized investment planning guidance based on your stated goals and experience level.

2

Communication and Support

Your email and phone number help us respond to questions, send program updates, and provide ongoing support during your learning journey with us.

3

Educational Content Improvement

We analyze which topics generate the most questions and interest, helping us develop better educational materials and more relevant program content.

4

Legal and Administrative Requirements

Sometimes we need to use information to comply with Canadian business regulations, maintain accurate records, or protect our legitimate business interests.

We won't use your information for unrelated marketing purposes or sell it to third parties. Our focus stays on providing valuable education and consulting services related to event investment planning.

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to other companies. However, there are specific situations where we may need to share information, and we want to be completely transparent about these circumstances.

Service Providers and Business Operations

We work with trusted service providers who help us deliver our educational programs and maintain our business operations. This includes email service providers for newsletters, payment processors for program fees, and web hosting services for our website. These companies are contractually required to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

Canadian law sometimes requires us to disclose personal information to government agencies or law enforcement. We'll only do this when legally required, such as responding to a court order or complying with tax reporting requirements. We'll notify you of such requests when legally permitted to do so.

Business Transfers

If Xaphel Dhrenek is acquired by or merged with another company, your personal information may be transferred as part of that transaction. We'd notify all affected individuals and ensure the acquiring company follows similar privacy protections.

Consent-Based Sharing

With your explicit permission, we may share success stories or testimonials that include your name and general location. We'll always ask first and give you the opportunity to review exactly what would be shared before publication.

Your Privacy Rights Under Canadian Law

As a Canadian business serving Canadian clients, we respect your rights under PIPEDA and provincial privacy legislation. You have several important rights regarding your personal information, and we've made it straightforward to exercise them.

Access Right

You can request a copy of all personal information we have about you. We'll provide this within 30 days and explain how we've used your information.

Correction Right

If any information we have is incorrect or outdated, you can request corrections. We'll update our records and notify any third parties if necessary.

Withdrawal of Consent

You can withdraw consent for us to use your information for specific purposes, though this might limit some services we can provide.

Complaint Process

If you're concerned about how we've handled your information, you can file a complaint with us directly or with the Privacy Commissioner of Canada.

How to Exercise Your Rights

To make any privacy-related requests, email us at [email protected] with "Privacy Request" in the subject line. Include your full name and specific request details. We'll respond within 30 days and may ask for identity verification to protect your information.

There's no charge for most requests, though we may charge reasonable fees for extensive or repeated requests that require significant administrative effort.

Data Security and Protection

Protecting your personal information is a priority for us, and we use multiple layers of security to keep your data safe. Our approach combines technical safeguards, physical security measures, and administrative procedures.

Technical Security Measures

SSL encryption for all data transmitted through our website
Secure servers with regular security updates and monitoring
Password protection and access controls for all business systems
Regular backups stored in secure, encrypted formats
Firewall protection and intrusion detection systems

Access Controls and Staff Training

Only authorized team members have access to personal information, and only when necessary for providing services. All staff receive privacy training and sign confidentiality agreements. We regularly review who has access to what information and remove access when it's no longer needed.

Physical Security

Our office at 280 Guelph St Unit 8, Georgetown is secured with locked filing cabinets for physical documents and restricted access to computer systems. Any paper documents containing personal information are stored securely and disposed of through secure shredding services.

While we implement strong security measures, no system is 100% secure. If we experience a data breach that poses a risk to your personal information, we'll notify you promptly and take immediate steps to contain and remedy the situation.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide services, meet legal requirements, or fulfill the purposes for which it was collected. Our retention periods vary depending on the type of information and how we use it.

Standard Retention Periods

Contact information and email correspondence: Retained for 7 years after last contact
Consultation notes and program records: Kept for 7 years to support ongoing educational relationships
Website usage data and analytics: Anonymized after 2 years, deleted after 5 years
Payment and billing information: Retained for 7 years as required by Canadian tax law
Marketing communications preferences: Kept until you unsubscribe or withdraw consent

Deletion Procedures

When retention periods expire, we securely delete personal information from all systems, including backups. You can also request earlier deletion of your information, though we may need to keep some records to meet legal obligations or resolve disputes.

Our deletion process includes removing information from active databases, backup systems, and any physical records. We maintain a deletion log to verify that information has been properly removed from all systems.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device that remember your preferences and track website usage.

Types of Cookies We Use

Essential cookies that make the website function properly (cannot be disabled)
Analytics cookies that help us understand visitor behavior and improve our site
Preference cookies that remember your settings and choices
Marketing cookies that help us measure the effectiveness of our educational content

Managing Your Cookie Preferences

You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. Most browsers allow you to view, delete, or block cookies from specific websites.

We also use Google Analytics to understand how visitors interact with our educational content. This helps us identify which topics are most valuable and improve our program offerings. You can opt out of Google Analytics tracking through Google's opt-out browser add-on.

International Data Transfers

While we're based in Canada and primarily serve Canadian clients, some of our service providers may store or process information outside Canada. When this happens, we ensure appropriate protections are in place.

Our email service provider and website hosting company may store data in the United States. These companies are required to provide similar levels of privacy protection and follow strict data handling agreements. We regularly review our service providers to ensure they maintain appropriate security standards.

If you're accessing our services from outside Canada, your information will be transferred to and processed in Canada under Canadian privacy laws. By using our services, you consent to this transfer and processing.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we'll notify you through email or prominent website notices.

Minor updates, like clarifying existing practices or updating contact information, may be made without specific notification. We encourage you to review this policy periodically to stay informed about how we protect your information.

The "Last Updated" date at the top of this policy indicates when changes were last made. If you continue using our services after changes take effect, you're accepting the updated policy terms.

Privacy Policy